RR Media's hosted IVR gives your business a 24/7 virtual receptionist — greeting every caller, routing them to the right team, and turning missed calls into instant WhatsApp and SMS alerts instead of lost leads.
No add-ons, no surprise line items. These come standard with every RR Media IVR setup.
Bengali, Hindi and English greetings, switchable by region.
Drag-and-drop rules by skill, department, event or time of day.
Every call stored and downloadable for training and quality checks.
Live dashboard on call volume, answer rate, and agent performance.
Caller data flows straight into your CRM and our WhatsApp system.
Repeat callers reconnect to the agent who already knows their history.
End-to-end notifications so no inquiry sits unanswered overnight.
Fully managed setup on a web dashboard — no hardware, no IT team needed.
From first ring to resolved query — IVR keeps every call routed, logged and followed up.
This is the actual path every call takes through your new IVR — and the one metric that matters most is the last one.
See exactly how many calls you're answering, missing, and recovering — so you always know what a missed call actually costs you.
Request a Sample Report →The practical details every business should know before switching on IVR.
Most setups go live within a few business days — greetings recorded, call flow configured, and tested with you before go-live.
Port your current business number or use a new one — either way, the IVR sits in front of it.
Greetings and menus in Bengali, Hindi, English, or a mix — switchable by caller location or preference.
Every call is recorded and stored for playback, training, and dispute resolution — downloadable anytime.
Call data feeds straight into the same WhatsApp and SMS systems we already run for you — no separate silo.
Based on call volume, number of extensions, and features like recording or multilingual menus. Contact us for a plan matched to your business.
Free IVR setup consultation for your business — no obligation, no hardware needed.