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Hosted IVR - For Hospitals

Hosted IVR Built for Hospitals

A missed call at a hospital can mean a missed emergency. Hosted IVR routes every call automatically, department selection, appointment booking, and instant escalation, with no patient left waiting.

Explore the full Hosted IVR platform, or pair it with Voice Call Marketing for outbound reminders.

180+
Brands Served
550+
Campaigns Run
4.9★
Google Rating
4
Channels, One Partner
How It Works For You

Built around how hospitals actually operate

Real use cases, not generic marketing filler.

01

Department and Doctor Routing

Callers press a number to reach OPD, emergency, billing, or a specific department directly, no manual transfers or hold music.

02

Appointment Booking by Phone

Patients book or confirm appointments through the IVR menu without needing to speak to a receptionist, especially useful during peak hours.

03

Emergency Call Escalation

Emergency-related keypresses route instantly to the on-duty desk, bypassing the standard queue entirely.

04

Missed Call Alerts to Front Desk

Every missed call triggers an immediate SMS alert to hospital staff, so no patient inquiry goes unanswered.

05

Multi-Language Greetings

Menus in English, Hindi, and Bengali so patients from any background can navigate the system comfortably.

Questions

Frequently asked

Can the IVR handle emergency calls appropriately? +
Yes. Emergency-related options are configured to bypass the standard menu and route directly to the appropriate desk, with no delay.
Does this replace our reception staff? +
No. It handles routing and routine inquiries so your staff can focus on patients who need direct attention, not on answering every incoming call.
Can this work alongside outbound reminder calls too? +
Yes, many hospitals pair Hosted IVR for inbound routing with Voice Call Marketing for outbound appointment reminders.

Ready to try Hosted IVR for your hospital?

Free audit, no obligation, see what a setup would look like for you.